Job Description

Customer Support Executive

Location: Rajkot, Gujarat

Employment Type: Full-time

About Bizzriser

Bizzriser is a growing WhatsApp Business API and automation platform helping businesses manage customer conversations, broadcasts, follow-ups, chatbots and business workflows on WhatsApp.

We're looking for a Customer Support Executive who can work directly with clients, understand their requirements, demonstrate our platform and help them solve day-to-day issues.

Key Responsibilities

Communicate with clients and understand their requirements and problems
Provide product demos and explain Bizzriser's features clearly
Help clients set up and use WhatsApp Business API and automation features
Troubleshoot client issues and provide practical solutions
Guide clients through chatbot, broadcasting, CRM, templates and other platform features
Follow up with clients to ensure their issues are properly resolved
Coordinate with the technical/product team when an issue requires further investigation
Maintain clear communication with clients throughout the resolution process
Understand client requirements and suggest relevant Bizzriser features or workflows
Support clients during onboarding and help them get comfortable with the platform

Requirements

Good communication skills in English and Gujarati/Hindi
Comfortable speaking with clients over calls and WhatsApp
Basic understanding of software, SaaS platforms and business applications
Ability to understand problems and troubleshoot them logically
Comfortable conducting product demonstrations
Willingness to learn WhatsApp Business API and automation concepts
Good follow-up and client-handling skills
Prior experience in customer support, technical support, SaaS or a similar client-facing role is preferred

Sales Skills Are a Plus

Sales experience is not mandatory, but candidates with sales or business development experience will have an advantage.

The ability to identify client requirements, explain the value of a product and confidently handle sales conversations will be considered a plus.

What We're Looking For

Someone who can do more than simply answer support queries.

You should be comfortable

talking to clients, understanding the problem, demonstrating the product and taking ownership until the issue is resolved.

A technical mindset, good communication and a willingness to learn are more important than having experience with every feature from day one.