Key Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
- Assist customers with product information, services, and troubleshooting.
- Maintain a deep understanding of Biotecnika's offerings to provide high-quality support
- Address customer complaints professionally, ensuring quick and effective resolution.
- Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.
- Upsell and cross-sell relevant services when appropriate
- Maintain detailed records of customer interactions and feedback using CRM tools.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Support sales and marketing initiatives by providing insights from customer interactions.
- Stay updated on industry trends and Biotecnika's latest services and offerings.
- Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions.
Required Skills & Qualifications:
- M.Tech, B.Tech, B.Com, M.Com and MBA.
- 6 months-2 years of experience in customer support.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and manage time efficiently.
- Proficiency in CRM software and customer support tools is a plus.
- Customer-oriented mindset with a proactive approach to resolving issues.
- Prior experience in handling B2B and B2C customer interactions.
- Familiarity with industry regulations and compliance standards.
- Experience in technical support or biotech-related customer service.
