Customer Support Executive

We are looking for a proactive and customer-focused Customer Support Executive who can handle customer queries, provide timely solutions, and ensure a smooth user experience. The ideal candidate should have strong telecalling experience and good communication skills.
Key Responsibilities:
Handle inbound and outbound customer calls professionally
Assist customers with product/service-related queries
Provide accurate information and resolve customer issues
Follow up with leads and existing customers for support and engagement
Maintain records of customer interactions in CRM/software
Coordinate with internal teams for issue resolution
Ensure high customer satisfaction and retention
Required Skills:
Proven experience in telecalling / customer support
Strong communication skills (Hindi + Basic English)
Good listening and problem-solving ability
Basic knowledge of CRM tools / computer operations
Ability to handle pressure and meet response timelines
Preferred Qualifications:
Experience in Insurance or Software industry (SaaS)
Understanding of customer lifecycle and support processes
Familiarity with lead handling and follow-ups
Salary:
As per experience + Incentives
Why Join Us:
Growth-oriented work environment
Opportunity to work in a fast-growing company
Performance-based incentives