Customer Support Executive

Athiya Organizational Competencies brings over two decades of expertise in building agile and high-performing talent ecosystems. Our services span behavioral capability building, technical upskilling, digital learning, staffing solutions, and learning technology consulting. With a focus on AI-enabled learning systems, we personalize development journeys, improve delivery effectiveness, and connect capability building to measurable business impact. As a consulting-led partner, we enable organizations to operate learning at scale and prepare workforces for the challenges of a rapidly changing future.

This is a full-time, on-site role for a Customer Support Executive based in Mumbai. The Customer Support Executive will be responsible for providing high-quality, empathetic support to customers, resolving queries in a timely manner, handling client communications across various channels, and ensuring customer satisfaction by addressing concerns and delivering effective solutions. Other responsibilities include maintaining accurate records of customer interactions and contributing to process improvements for enhanced service quality.

• Strong communication and interpersonal skills to effectively interact with customers and address inquiries
• Proficiency in problem-solving and conflict resolution while maintaining a customer-focused approach
• Ability to work efficiently in a team environment and manage multiple customer interactions simultaneously
• Familiarity with customer relationship management (CRM) software and proficiency in using relevant digital tools
• Analytical skills to assess customer needs and identify opportunities for process improvements
• Ability to adapt to dynamic work environments and maintain professionalism under pressure
• Previous experience in customer support or client-facing roles is preferred
• Bachelor's degree in Business Administration, Communications, or a related field is beneficial