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Customer Support Executive

astika software technologies private limited
1-5 Years
Hyderabad, India
  • Posted 2 hours ago
  • Be among the first 10 applicants

Job Description

Job Title : Customer Support Executive

Key Responsibilities

  • Handle customer queries through calls, emails, and chat.
  • Understand customer concerns and provide timely resolutions.
  • Follow up with customers to ensure issues are resolved.
  • Maintain records of customer interactions and complaints.
  • Coordinate with internal teams to resolve customer issues.
  • Escalate complex issues to the appropriate team.
  • Meet defined customer service and response-time targets.
  • Maintain a professional approach while interacting with customers.

Requirements

  • 1–5 years of experience in customer support or customer service.
  • Excellent verbal and written communication skills.
  • Good problem-solving and interpersonal skills.
  • Ability to handle customers professionally.
  • Basic knowledge of CRM/ticketing tools and MS Office.
  • Willingness to work from the office and in the specified shift.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

Job ID: 153546333

Last Updated: 31-08-2026 11:59:20 PM
Homejobs in Hyderabad / Secunderabad, TelanganaCustomer Support Executive

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