Customer Support Executive

Company Description Asset Sentinel is a SaaS company focused on transforming how organizations manage, monitor, and protect critical assets through intelligent, cloud-based solutions. Its platform serves enterprises, government bodies, and public sector institutions, streamlining asset lifecycle management and improving operational efficiency. The company provides real-time visibility across infrastructure so organizations can digitize asset management, automate workflows, and enhance compliance. Built for scalability, security, and innovation, Asset Sentinel delivers reliable, future-ready technology that helps organizations track, manage, and protect their assets.

We're Hiring | Customer Support Executive

Mumbai (On-Site)

| Full-Time |

Freshers - 2 Years

At Asset Sentinel, we're building enterprise SaaS solutions that help organizations

Trust. Manage. Protect.

We're looking for a Customer Support Intern who enjoys solving problems, communicating with customers, and learning how enterprise software works.

What You'll Do

Respond to customer queries via email, phone, chat, and support tickets.

Troubleshoot basic product issues and coordinate with technical teams for resolution.

Manage support tickets while ensuring SLA compliance.

Follow ITIL and IT Service Management (ITSM) best practices.

Maintain accurate documentation and knowledge base articles.

Work closely with Product, Engineering, and Customer Success teams to deliver

an outstanding customer experience.

Who We're Looking For

Graduates or final-year students from any discipline.

Strong communication and problem-solving skills.

Customer-first mindset with a willingness to learn.

Basic understanding of ITIL, ITSM, or Help Desk processes is preferred.

Familiarity with CRM or ticketing tools is a plus.

Why Join Asset Sentinel

Hands-on experience in an Enterprise SaaS startup.

Mentorship from experienced professionals.

Exposure to Customer Success, ITSM, and enterprise support operations.

Opportunity to convert into a full-time role based on performance.

Apply now: [Confidential Information]

Asset Sentinel

Trust. Manage. Protect