Customer Support Executive

Company Description

ARUWA is a trusted provider of interior solutions, specializing in modular kitchens, TV panels, wardrobes, and custom interiors for homes and offices. Known for blending aesthetics with functionality, ARUWA's expert designers and skilled artisans collaborate with clients to create personalized spaces that reflect individual style and meet functional needs. By utilizing advanced technology and premium materials, the company delivers high-quality, tailored interior designs. With a client-first approach, ARUWA ensures seamless and stress-free project execution, exceeding expectations while respecting budgets. Based on a commitment to innovation and excellence, ARUWA brings dream spaces to life for its customers.

Role Description

This is a full-time, on-site position for a Customer Support Executive at our office in Jaipur. In this role, you will be responsible for responding to customer inquiries, providing exceptional support, and ensuring client satisfaction. Daily tasks include addressing customer concerns, guiding users through processes, resolving issues, and maintaining positive relationships with clients. You will play a vital role in delivering a seamless experience for ARUWA's valued customers.

Qualifications

• Good English
• Good communication.
• Knowledge of MS Office, Basic Computer
• Customer support handling over call.
• Prior experience as a telecaller or similar.
• Completion of a sales-related training program is preferred.
• Computer literate.
• Exposure to diverse viewpoints, cultural norms, and experiences.
• Superb verbal communication.
• Ability to switch your communication style on a whim.
• Superb interpersonal, research, and record-keeping skills.
• Capacity to receive critique without internalizing it.
• e commerce customer support like order confirmation and return , exchange management and queries resolution