Customer Support Executive
Artech Infosystems Private Limited- Posted 13 hours ago
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Job Description
Work Mode: Work from Office
Experience: 2+ years
Shift: Rotational
Job Summary
We are looking for a Customer Support Associate with experience in international voice and chat support, preferably in financial services, payments, or other regulated industries.
Key Responsibilities
- Handle customer queries related to payments, billing, transactions, credit cards, and account-related issues through voice and chat.
- Resolve customer concerns, including complex and escalated cases.
- Ensure high customer satisfaction while meeting quality and performance targets.
- Handle multiple customer queries efficiently while maintaining accuracy.
- Use AI-powered support tools, chatbots, or AI copilots to assist with customer interactions.
Required Skills
- Minimum 2 years of international voice and chat support experience.
- Hands-on experience with payment, billing, transaction, or financial account-related queries.
- Strong communication and problem-solving skills.
- Experience in FinTech, Banking, Insurance, Financial Services, or Crypto is preferred.
- Basic exposure to AI-powered customer support tools is an added advantage.
- Ability to meet targets such as CSAT, QA, First Contact Resolution (FCR), and turnaround time.
Note: Candidates with strong financial services or payment support experience will also be considered. Crypto industry experience is an added advantage.
More Info
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
