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Customer Support Executive

Artech Infosystems Private Limited
0-2 Years
0.5 - 3 LPA
Hyderabad
Early Applicant
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Job Description

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

  • Handle inbound customer interactions via chat with professionalism and empathy.
  • Understand customer issues and provide accurate and timely resolutions.
  • Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
  • Document chat interactions clearly and accurately in internal systems.

Required Qualifications

  • 0–2 years of customer service experience (chat support preferred).
  • Strong written communication skills in English.
  • Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

  • Prior experience in chat-based customer support.
  • Exposure to healthcare, insurance, or managed care processes.
  • Familiarity with CRM tools or chat platforms.
  • Excellent typing speed and accuracy.

Spotlight
  • Office cab/shuttle

Bachelor Of Technology (B.Tech/B.E), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music

More Info

Job Type:
Permanent Job
Role:
Other Roles
Function:
Others
Employment Type:
Full time

About Company

Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.

Job ID: 152210357

Last Updated: 12-08-2026 09:07:01 AM
Homejobs in Hyderabad / Secunderabad, TelanganaCustomer Support Executive

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