Customer Support Executive

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Early Applicant

Job Description

Responsibilities

Handle inbound and outbound customer calls professionally and empathetically.
Address customer inquiries, complaints, and requests in a timely manner.
Document customer interactions and maintain accurate records in the system.
Provide information about products and services, assisting customers in making informed decisions.
Follow-up with customers to ensure their issues are resolved and satisfaction is achieved.
Collaborate with team members and other departments to streamline processes and share customer feedback.
Meet and exceed performance metrics and targets set by the management.

Requirements

Proven experience in customer service or a similar telecalling role.
Excellent verbal communication skills with a clear and friendly phone presence.
Strong problem-solving abilities and a positive attitude towards challenges.
Familiarity with customer support software and databases is a plus.
Ability to multitask and manage time effectively in a fast-paced environment.
High school diploma or equivalent; additional qualifications in a related field are a plus.
A strong desire to help customers and the ability to build rapport quickly.