Customer Support Executive - Any Language

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer concerns and provide accurate solutions.
• Resolve customer complaints within the defined turnaround time.
• Maintain a high level of customer satisfaction through effective communication.
• Record customer interactions and update CRM/database accurately.
• Escalate unresolved issues to the appropriate team when necessary.
• Follow company policies, quality standards, and process guidelines.
• Meet individual and team performance metrics such as quality, productivity, and customer satisfaction.
• Maintain confidentiality of customer information.

Qualifications

• Any Graduate (Engineering and Non-Engineering graduates can apply, based on company requirements).
• Freshers and candidates with up to 2 years of experience are welcome.

Preferred Qualifications

• Experience in BPO, customer service, or voice process is an added advantage.
• Knowledge of CRM tools is preferred but not mandatory.
• Multilingual candidates (English, Tamil, Hindi, or other regional languages) will be preferred based on business requirements.