Customer Support Executive

*Job Description:* Customer Support Executive (NON-IT RELATED FEILD)

*Location*: Indore

*Experience Required*: 0.5 1 Year

*Qualification:* Graduate / Undergraduate

*Shifts*: Rotational Shifts

*About the Role:*

We are looking for well-spoken, enthusiastic, and customer-focused individuals to resolve customer queries with empathy, clarity, and professionalism. The role includes assisting customers via voice, chat, and email while ensuring high satisfaction and retention.

*Key Responsibilities:*

Handle customer queries via chat, calls, and email.

Provide accurate and timely resolutions with a polite and positive tone.

Build trust with customers through empathetic and effective communication.

Understand products and services to deliver efficient troubleshooting.

Escalate unresolved or complex issues to appropriate internal teams.

Maintain accurate documentation and customer interaction records.

*Required Skills:*

Customer Support (Voice/Chat/Email)

Problem Solving & Active Listening

Typing Skills: Minimum 30 WPM with 95% accuracy

Excellent English & Hindi communication

Empathy, patience, customer-first mindset

Detail-oriented and flexible

*Preferred Characteristics:*

Warm, respectful, and professional attitude

Strong problem-solving mindset

Pleasant spoken tone and clear communication

Polite and relevant written responses

*For more information Contact - 7898228409 HR Vaishnavi*