Customer Support Executive ( 0 - 6 Months)

Leading American Fashion Brand Members Only, is looking for candidates to join their Customer Service team to handle backend sales/marketing .

Education:

Bachelor's Degree

Role Description:

• Proper urgency, dedication, and attention to quality when addressing customer requirements.
• Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
• Maintaining a fast response time and great quality overall modes of customer communication.
• Identifying opportunities to increase customer satisfaction and revenue.
• Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
• Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.
• Manage relationships with existing affiliates, ensuring they are motivated and incentivized.

Knowledge and skills (general and technical):

Excellent English communication skills both verbal & written

Marketing skills navigating social media channels including affiliate marketing, collaborations etc.

Computer literate proficient in Microsoft Office including Excel.

Multi-tasking & Problem Solving/Analytical Ability.