Customer Support & Event Operations Navi Mumbai

We're looking for someone to join our team and handle customer support + event operations for an event booking platform.

Location: Navi Mumbai

Role: Customer Support & Operations

What you'll be doing:

• Handle customer queries through WhatsApp, phone & email
• Resolve issues related to bookings, payments, tickets, refunds & events
• Assist customers with check-in, QR codes & seating-related queries
• Follow up on open issues until resolution
• Handle customer escalations professionally
• Monitor bookings, cancellations, payments and customer requests
• Coordinate with Event, Sales, Finance & Tech teams
• Support event-day operations
• Maintain records of complaints, refunds and resolutions
• Prepare basic MIS / operational reports

Who would be a good fit:

• Good communication skills
• Comfortable speaking with customers over phone/WhatsApp
• Good problem-solving and coordination skills
• Able to handle multiple issues during events
• Basic knowledge of Excel/Google Sheets
• Prior experience in customer support, event operations, ticketing or similar roles is a plus

Interested Comment below or DM me with your CV/resume and a short introduction.

• Please mention your experience, current location and expected salary when reaching out.