About Us:
The Hashgraph Group (THG) is a pioneering Swiss-based Web3 technology company operating exclusively within the Hedera Hashgraph ecosystem.
As experienced and qualified Web3 practitioners and engineers, we design, develop, and deploy enterprise-grade solutions and decentralized applications on Hedera. With operations globally, we unlock new growth opportunities for business in the Web3 economy.
We deliver more than technology we build business without barriers.
About the Role
Join a team at the forefront of decentralized technology. As a Customer Support Engineer, you'll be the vital link between our users and our engineering teams, solving complex issues that go beyond the reach of automation. You'll investigate, diagnose, and resolve technical challenges across our distributed ledger ecosystem, ensuring trust and reliability for every user.
What You'll Do
- Advanced Troubleshooting: Dive deep into ledger forensics, analyze cryptographic proofs, and debug smart contract interactions.
- Incident Response: Triage and escalate critical incidents, collaborating with DevOps and engineering to resolve network or API issues.
- Developer Support: Guide developers through SDK implementation, EVM contract debugging, and dApp connectivity challenges.
- AI & Knowledge Engineering: Identify gaps in AI-driven support, create knowledge articles, and help train our AI to handle future cases.
- Stakeholder Communication: Deliver clear, concise incident reports and technical guidance to both technical and non-technical audiences.
What You Bring
- Technical Expertise: 3+ years in L2 support or software engineering, with hands-on experience in JavaScript, Solidity, or Java.
- Blockchain/DLT Knowledge: Strong grasp of cryptography, EVM mechanics, and blockchain protocols. Experience with Hedera, Hashgraph, or similar platforms is a plus.
- Diagnostic Skills: Proficient with API tools (Postman, cURL), log analysis (Splunk, Datadog), and blockchain explorers (Etherscan, HashScan).
- Problem-Solving: Methodical troubleshooting approachhypothesize, test, and validate root causes.
- Communication: Ability to translate complex technical issues into actionable insights for diverse audiences.
Why Join Us
- Shape the future of decentralized technology and digital trust.
- Work with cutting-edge tools and a passionate, collaborative team.
- Your expertise will directly impact the confidence of enterprises, developers, and users in our network.
