Location: Remote
Working Hours: As per shift schedule
Responsibilities:
- Providing Technical support on Email Authentication protocols, DMARC, SPF, DKIM, MTA-STS, TLS-RPT, BIMI and acting as a subject matter expert
- Providing pre and post-sales technical support to customers.
- Performing product demonstrations and presentations to prospective customers/partners.
- Answering product-related queries in a timely manner.
- Providing Support to clients
- Evaluating customers needs to suggest upgrades or additional features.
- Engaging directly with sales and account teams to support pre-sales activities.
- Maintaining customer relationships and ensuring customer satisfaction.
- Ensuring deliverables arrive on time and in good condition.
- Developing excellent working relationships with partner organizations to ensure effective collaboration in responding to customer needs
- Determining the technical requirements to meet client goals and acting as a liaison between the organization's sales/business development and engineering groups
- Training customers/partners to use their products.
- Providing reports to developers and stakeholders on product performance.
- Carrying out proof of value to customers/partners
- Preparing and developing proof of concept reports
- Implementing email authentication controls for clients along with DMARC enforcement
Qualifications:
- Fluent written and verbal English Language (MUST)
- Effective communicator (must)
- Fast learner
- Technical subject matter expert in Email Authentication Protocols (DMARC,SPF,DKIM,BIMI,MTA-STS,TLS-RPT)
- Excellent written, oral communication, and presentation skills
- Ability to perform under rigid time frames for multiple clients simultaneously
- Ability to use time productively, maximize efficiency, and meet challenging work goals
- Ability to work in a strong collaborative atmosphere
- Show initiative and be self-motivated
- Perform well in a fast-paced networked environment
- Flexibility and the ability to change priorities quickly
- Understanding of Cyber Security, Email Authentication (SPF/DKIM,DMARC,BIMI,MTA-STS,TLS-RPT)
- Can work in different shift times
