Customer Support Engineer

Profile: Call Center Support

Experience : Minimum 1+ year

Location: Mumbai

Ctc : 5 lpa

Working days - 5 days

Qualification & Experience

Graduate in Science / Computer Applications

Minimum 1+ year experience in customer support (preferably BFSI)

Key Responsibilities

Provide support to banks via calls and emails (eKuber 2.0)

Log and track tickets in SMAX tool

Ensure timely follow-up and closure of issues

Coordinate with:

Application Support Team

Infrastructure Team

Monitor open tickets and escalations

Prepare configuration documentation for new services

Handle daily communication with banks via email

Assist Regional Offices (ROs) in access/configuration issues

Prepare:

Daily / Weekly / Monthly reports

Provide year-end support to banks and RO