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Schiller Healthcare India

Customer Support Engineer – Bangalore, Hyderabad, Kochi

Schiller Healthcare India
Hyderabad, India
1-3 Years
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Job Description

Experience: Min 1-3 YEARS

Qualification: BE/Diploma in electronics & communication or Biomedical engineering

Job Responsibilities

  • Service Operations Management
  • Ensure timely installation, preventive maintenance, and breakdown support
  • Monitor and achieve service call closure within defined TAT
  • Handle customer escalations and critical service issues
  • Reduction in pending calls backlog
  • Provide feedback to technical teams for product/service improvement
  • Installation & Commissioning
  • Coordinate installations and ensure site readiness
  • Ensure proper documentation and customer sign-off post installation
  • AMC / CMC Management
  • Track and manage all AMC/CMC contracts
  • Ensure timely completion of preventive maintenance
  • Drive contract renewals and service revenue generation
  • Follow up on service-related payments (AMC, spares, etc.)
  • Ensure accurate documentation for billing and compliance
  • Spare Parts & Inventory Management
  • Ensure availability of critical spare parts
  • Coordinate with logistics for urgent requirements
  • Customer Relationship Management
  • Act as the primary contact for service-related concerns
  • Maintain strong relationships and ensure high levels of customer satisfaction
  • Team Management
  • Supervise and guide service engineers in the territory
  • Assign tasks, monitor performance, and ensure discipline
  • Provide technical and operational support
  • Reporting & CRM Management
  • Maintain accurate updates in CRM
  • Submit periodic service performance reports
  • Track pending calls and identify recurring issues
  • Maintain audit-ready service documentation

Required Skills

  • Strong technical knowledge of medical equipment
  • Good communication and customer handling skills
  • Team management and coordination ability
  • Proficiency in CRM tools and MS Excel
  • Problem-solving and analytical skills

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Healthcare
Employment Type:
Full time

Job ID: 148589751

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Last Updated: 02-06-2026 01:36:47 AM
Homejobs in Hyderabad / Secunderabad, TelanganaCustomer Support Engineer – Bangalore, Hyderabad, Kochi

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