Customer Support Engineer

Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, etc.

• Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
• Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support.
• Conduct instrument calibrations, performance checks, and preventive maintenance.
• Provide technical demonstrations and support sales teams with specific customer requirements.
• Upgrade and enhance service tools, jigs, and procedures as required.
• Recommend improvements in instrument operation and maintenance procedures.
• Train customers on equipment usage, maintenance, and best practices.
• Collect and analyze customer feedback to enhance service quality and product reliability.
• Document service activities, maintain product manuals, and submit regular service reports.
• Participate in service training programs and stay updated on the latest technological advancements.
• Liaise with technical teams and provide insights for product development and enhancement.

• Requirements:Education: Bachelor's/Master's degree or Diploma in Engineering (Electronics, Biomedical, Instrumentation, or related fields).
• Experience: 2+ years in servicing analytical/life science equipment.
• Strong troubleshooting and diagnostic skills.
• Ability to work independently and manage multiple service requests.
• Excellent communication and customer interaction skills.
• Willingness to travel 75% within the assigned region.

• If interested, please send your resume to [Confidential Information]