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Kaleris

Customer Support Engineer

Kaleris
Chennai, India
3-5 Years
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Job Description

Responsibilities

Job Description:

  • Support and troubleshoot software applications
  • Manage customer cases/issues through to resolution
  • Verify, reproduce and isolate faults in software, as reported by the Customers
  • Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
  • Serve as customer advocate throughout the customer lifecycle
  • Must be willing to work in shift based on business needs
  • Apply analytical thinking and strong technical troubleshooting skills
  • Learn and adopt new technologies and services
  • Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues
  • Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives
  • Travel as needed and work extended hours under tight deadlines when required

Requirements

  • Education
    • Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher
  • Experience
    • 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions
    • Experience in container terminal, shipping, or logistics industries preferred.
    • Exposure to container terminal automation is a plus.
  • Technical Skills
    • Strong analytical and technical troubleshooting skills across various applications and technologies
    • Hands-on experience with JAVA, XML, Apache and client-server applications.
    • Knowledge and experience in coding with Core Java/Groovy is advantageous
    • Familiarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)
    • Understanding of relational database structures and web-based enterprise solutions
  • Soft Skills
    • Excellent written and verbal communication in English.
    • Strong Customer Service orientation
    • Detail-oriented, self-motivated and assertive communicator
    • Ability and willingness to work in shifts and collaborate in virtual teams across locations
    • Leadership, time management and organizational skills
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technical Product Support
Employment Type:
Full time

About Company

Kaleris

Job ID: 147169603

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Last Updated: 12-05-2026 11:56:25 AM
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Skills:

VMWare, Edi, Java, Spring, Windows server, J2EE, Hibernate, Linux, Oracle, Xml, Ms Sql Server, Kaleris Navis products, relational database structures, installation and configuration of software patches, client-server applications, web-based enterprise solutions