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flexype

Customer Support Engineer (Internship)

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  • Posted 17 hours ago
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Job Description

About FlexyPe

FlexyPe is the full-stack infrastructure for eCommerce — powering identity, cart, checkout, and post-purchase experiences for 500+ D2C brands. We process ₹300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team.

We're now entering our next growth phase and need engineers who can sit at the intersection of technology and customer experience — people who can debug a Shopify integration at 11 AM and walk a merchant through their analytics dashboard at 2 PM.

If you studied engineering but don't want to sit in a cubicle writing code nobody sees — if you want to actually talk to real businesses, solve real problems, and understand how products work from the inside — this is your role.

What You'll Actually Do

  • Be the first responder when merchants hit issues — checkout not loading, coupons not applying, payment method missing, pixel not firing, orders not syncing. You diagnose it, not just document it.
  • Learn FlexyPe's entire product suite (Checkout, FlexyPass, FlexyCart) inside out. Within 30 days, you should know the product better than most merchants know their own store.
  • Onboard new merchants — set up their checkout configuration, test every coupon, verify every payment method, check every button on every device, and take them live. You own the checklist. Zero errors at go-live is your standard.
  • Sit in WhatsApp merchant groups and be the person who responds fast, resolves faster, and makes the merchant feel like they have a dedicated tech team behind them.
  • Collaborate directly with the engineering team — translate merchant complaints into actionable bug reports with steps to reproduce, screenshots, console logs, and device info. Bad bug reports waste engineering time. Good ones save days.
  • Spot patterns. If 5 merchants report the same issue in a week, you flag it before anyone asks. If a feature is confusing every new merchant during onboarding, you write it up and suggest a fix.

Who Should Apply

  • You have a B.E./B.Tech degree (any branch) or are in your final year. You understand how websites work — HTML, CSS, browser dev tools, APIs, basic debugging. You don't need to be a coder, but you need to think like one.
  • You've used Shopify, WooCommerce, or any eCommerce platform — even if it was just setting up a test store out of curiosity. Bonus if you've worked with payment gateways (Razorpay, Cashfree, Stripe) or understand what a webhook is.
  • You communicate clearly in English — written and verbal. When you explain something to a merchant, they understand it the first time. No jargon dumps, no please try again later.
  • You're genuinely interested in eCommerce, D2C, and startups — not just looking for any internship to fill your resume. We'll know the difference in the interview.
  • You're fast. Merchant issues don't wait for business hours.

What You Get

  • ₹10,000 Stipend Monthly
  • Full-time conversion (performance based) at ₹5-8 LPA after 6 months
  • Hands-on exposure to checkout, payments, identity networks, and D2C economics
  • Direct access to founders — 15-person team, no layers, your work touches revenue from week 2
  • Be at the comfort of your own home, it is a remote role.

What You Won't Get

  • A slow ramp-up — Week 1 is training, Week 2 you're on real merchants
  • Weekends off — Monday to Saturday, Sundays are yours
  • The just an intern tag — you do the same work as full-time from day one

Apply only if you can commit 6 months, 6-8 hours daily, Monday to Saturday. No exceptions — we're building a team, not filling a seat.

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About Company

Job ID: 147202183