Customer Support | Day Shifts

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information and solutions to customer issues and concerns.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve customer service processes and procedures.
• Assist in training new team members on customer support protocols.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Marathi.
• Strong problem-solving abilities and attention to detail.
• Familiarity with customer support software and CRM systems.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills including proficiency in Microsoft Office Suite