Job Title: Collections Specialist
Location: Gurgaon (GGN), Haryana, India (In-Office)
Work Schedule: 5 Days/Week
Shift: Rotational Shifts
Responsibilities
- Voice Support: Manage inbound and outbound collection calls and follow-up calls with U.S.-based account holders.
- Empathetic Collections: Discuss past-due balances gently and establish realistic, win-win payment arrangements while protecting customer relationships.
- Dispute Resolution: Audit account statements to investigate, identify, and correct complex billing concerns with precision.
- Record Keeping: Maintain accurate, up-to-date documentation of call notes, payment promises, and ledger updates inside the CRM system.
- Customer Advocacy: Listen actively to customer financial situations and recommend structured options to help them maintain good standing.
Qualifications
- Experience: Prior experience in first-party collections, international customer support (U.S. voice process preferred).
- Language Proficiency: Minimum B2 (Upper-Intermediate)
- Location: Must reside in or be willing to relocate to Gurgaon (GGN) for an in-office setup within our defined cab transport zone.
- Core Competencies: High emotional intelligence (EQ), strong conflict resolution skills, and sharp attention to detailed account ledgers.
Pay range and compensation package
- Commute Support: Free both-side cab facility (for candidates within the hiring radius).
- Balanced Schedule: 5-day work week with 2 rotational days off.
- Workspace & Growth: Paid product, tool, and soft-skill training programmes in a modern Gurgaon office setting.
