Customer Support - Chat
Search Jobs
Search by job, company or skills
Search by job, company or skills
• We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
• This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently
• Handle inbound customer interactions via chat with professionalism and empathy
• Understand customer issues and provide accurate, timely resolutions
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
• Document chat interactions clearly and accurately in internal systems
• Ability to manage multiple chat conversations simultaneously
• Excellent written communication and typing accuracy
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Job ID: 151447489
Skills:
Basic Troubleshooting, Chat Support, Problem Solving, Technical Writing, Customer Engagement, CRM Tools, Time Management, Multitasking, Attention To Detail, Adaptability
Skills:
Basic Computer Knowledge, Customer service, Problem-solving, Written English communication
Skills:
ticketing systems , customer support software
