Customer Support_ Chat support

Description

We are looking for enthusiastic Customer Support Representatives to join our team, focusing on providing exceptional chat support to our customers. This role is ideal for freshers/entry-level candidates eager to kickstart their career in customer service.

Responsibilities

• Provide prompt and accurate responses to customer inquiries via chat.
• Assist customers in troubleshooting issues and provide effective solutions.
• Maintain a high level of customer satisfaction by delivering friendly and professional service.
• Document customer interactions and feedback in the support ticketing system.
• Collaborate with team members to improve support processes and customer experience.
• Stay updated on product features and policies to effectively assist customers.

Skills and Qualifications

We are looking for customer support _ Chat support role from Freshers to 2 Years Experience Resource.

• Excellent written communication skills in English.
• Strong problem-solving skills and ability to think critically.
• Proficiency in using chat support tools and CRM software.
• Ability to multitask and manage time effectively.
• Customer-oriented mindset with a passion for helping others.
• Basic knowledge of computer systems and troubleshooting techniques.

1. Complete Work from Office
2. Rotational Shift
3. Rotational Week off

Interested candidate Can share their updated CV to [Confidential Information]

Best Regards

Nayana