Customer Support Associate

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Professional.

Responsibilities

• Resolve customer queries, complaints or requests on daily basis
• Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
• Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
• Escalate complex customer issues to relevant stakeholders for timely resolution.
• Track the quantity and quality of queries handled to ensure productivity and efficiency.
• Engage in cold calling to reach out to potential clients for gathering feedback on our offering.

Skills Required

• Minimum of 6 months of work experience in customer support or a related field.
• Impeccable communication skills, both verbal and written.
• Patience and the ability to handle challenging customer interactions.
• Experience with CRM tools is a plus.
• Basic proficiency in Excel/Google Sheets.
• Active listening skills to understand customer needs.
• Empathy towards customers to ensure a positive customer experience.
• Strong email writing skills.

About Wellversed

Wellversed owns and operates a portfolio of nutrition brands to empower people to attain their most optimal state of wellness. Our brands like Wellcore, YouWeFit, Zero Sugar, Dynamite, Okami and Osmo - enable people to unlock their performance potential and live healthier lives. The brands are made available to our customers through an omni-channel approach including our own eCommerce portal (www.wellversed.in).