Customer Support Associate – Voice

Description

We are looking for a Customer Support Associate Voice to join our dynamic team in India. This role is perfect for freshers/entry-level candidates who are passionate about providing excellent customer service and are looking to start their career in the customer support industry.

Responsibilities

• Provide outstanding customer service and support via voice channels.
• Respond to customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product-related questions and troubleshooting.
• Collaborate with team members to improve service processes and customer satisfaction.

Skills and Qualifications

• Excellent verbal communication skills in English and Hindi.
• Strong problem-solving abilities and attention to detail.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic computer skills, including proficiency in MS Office and CRM software.
• Ability to work in a fast-paced environment and manage time effectively.