Customer Support Associate|| Telecaller

Role Responsibilities:

1. Respond to inbound and outbound customer queries
2. Resolve product or service-related complaints effectively
3. Pitch company products and services persuasively
4. Operate in rotational shifts with strong communication skills

Key Deliverables:

1. Maintain high call quality and customer satisfaction scores
2. Achieve conversion targets through outbound efforts
3. Ensure accurate documentation of customer interactions
4. Support service excellence in a fast-paced BPO environment