Customer Support Associate

Job Overview

We are looking for a dynamic and customer-focused Customer Success Associate to join our team in Pune. The ideal candidate should have excellent communication skills in English and Hindi, with a strong ability to handle customer interactions efficiently. This role is suitable for both freshers and experienced candidates who are passionate about delivering a great customer experience.

Key Responsibilities

Handle customer queries and provide accurate solutions in a timely manner

Ensure high levels of customer satisfaction through effective communication

Build and maintain strong relationships with customers

Assist customers with product/service-related information

Follow up with customers to ensure issue resolution

Maintain proper records of customer interactions and transactions

Work collaboratively with internal teams to improve customer experience