Job Description

Customer Support Associate

We are seeking a dynamic Customer Support Associate to serve as the crucial link between our global clients and internal production teams. In this role, you will interpret client creative needs, establish clear expectations, oversee production workflows, and guarantee timely delivery while upholding our brand and quality standards. The ideal candidate will possess exceptional communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced, international environment.

Experience Required:

6 to 24 years

Key Responsibilities:

Deliver real-time, professional support to global clients throughout their project lifecycles.
Understand client briefs, manage delivery expectations, and ensure project targets are consistently met.
Accurately translate client requirements to internal creative production teams.
Monitor production progress to ensure deliverables meet quality standards and timelines.
Uphold internal delivery, productivity, and customer satisfaction metrics.
Act as a liaison between clients and production teams to facilitate smooth workflow and communication.
Provide feedback and suggestions for process improvements to enhance client satisfaction.
Ensure adherence to company policies and quality standards in all client interactions.
Handle escalated client issues with a problem-solving approach.
Maintain accurate and up-to-date records of client communications and project statuses.

Qualification Criteria:

Exceptional spoken and written English communication skills.
Strong appreciation for layout, presentation, and visual communication principles.
Customer-centric mindset with strong interpersonal abilities.
Cross-cultural competence to collaborate smoothly with international stakeholders.
Adaptability and speed in a dynamic, high-throughput environment.
2 updated hard copies of your résumé.
Original Government-issued photo ID (Aadhaar, Passport, or PAN card).
Portfolio or presentation samples (if applicable).
Professional business attire.