Customer Support Associate

JOB DESCRIPTION

Role Description:

Job Role: Customer Support Associate

Location: JP Nagar, Bengaluru

Experience: 23 Years

Preferred: Immediate Joiner

Working days: Monday to Saturday

SkilloVilla is looking for a Customer Support Associate to support our students by resolving queries, handling concerns, and ensuring a smooth learning experience throughout their upskilling journey.

What You'll Be Doing:

Handle student queries across calls, chat, and email and resolve them quickly without passing the buck.

Stay on top of all course, platform, and payment-related information so you're never caught off guard.

Take ownership of difficult conversations or a tricky escalation, you keep things calm and find a way forward.

Work closely with internal teams to close open issues on time, every time.

Treat every student's concern as a problem to be solved, not just a ticket to be closed.

Own your cases end to end once a query is resolved, make sure all documentation is completed accurately and promptly by you, no loose ends left behind.

What We're Looking For:

23 years of experience in Customer Support / Customer Success / Student Support.

Strong communication and problem-solving skills.

Must have experience in handling customer queries and escalations

Must have experience in social media escalation

Experience in generating reports in excel and google sheet.

Ability to work in a fast-paced environment.

Prior EdTech experience is a plus.

Why Join SkilloVilla:

Work with ex-IIT & Swiggy leadership

Fast career growth opportunities

Uncapped incentives + performance rewards

High-energy startup culture

Join us and help learners achieve their career goals through better support and guidance.

Interested Apply now or share with a friend who's looking for opportunities!!

Company Description

SkilloVilla is dedicated to empowering young graduates by equipping them with the skills needed to excel in today's rapidly evolving, tech-driven world. Aiming to bridge the gap between academic curricula and industry requirements, SkilloVilla provides upskilling programs, career support, and access to global job opportunities. Operating in a country where a large percentage of graduates face challenges in securing skilled employment, the platform focuses on enabling career growth through industry-aligned learning. SkilloVilla's mission is to help individuals break barriers of education and economic backgrounds and achieve their dream careers by offering services like resume building, mock interviews, and job placements.