Job Description
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We are looking for a who can resolve customer
queries, explain processes clearly, and deliver a reliable support experience. You
should be comfortable taking ownership of issues and identifying relevant sales
opportunities during customer conversations.
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- Handle customer queries across assigned support channels with clear,
empathetic communication.
-Investigate issues, coordinate with internal teams, and keep customers
informed until resolution.
- Explain features, processes, eligibility, and next steps in simple language.
-Recognize relevant sales opportunities based on customer needs.
-Maintain accurate CRM records of customer concerns, actions, and
outcomes.
-Highlight recurring issues and opportunities to improve the customer
experience.
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-At least 2 years of customer service experience, preferably in financial
services or fintech.
-Excellent verbal and written communication skills.
-Ability to handle sensitive customer queries with care and sound judgment.
- Confidence in identifying sales opportunities through customer conversations.
- Comfort working in a fast-moving startup environment.
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About Company
