Customer Support Associate

We are seeking a dedicated Customer Support Associate to join our team. This role is ideal for freshers/entry-level candidates looking to kickstart their career in customer service. You will be responsible for providing top-notch support to our customers, ensuring their inquiries are handled promptly and effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product-related queries and troubleshoot issues effectively.
• Maintain customer records and document interactions in the CRM system.
• Collaborate with cross-functional teams to resolve customer issues and improve service quality.
• Provide feedback on customer trends and common issues to help improve processes and products.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to think critically.
• Proficient in using customer service software and CRM systems.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Customer-centric attitude with a passion for delivering exceptional service.

Contact HR Sangeetha

7411573634