Job Title: Customer Support Associate
Job Location: Bopal, Ahmedabad
Job Type: Full-time
About the Company:
OMSGuru is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over 10000+ happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease.
Job Summary:
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Key Responsibilities:
- Understand OMSGuru platform and it's functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets.
- Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Skills and Qualifications:
Excellent communication Fluent in Hindi & English- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)
Education: Any Graduate
Annual CTC: up to 3 LPA
How to Apply: Please send your resume on [Confidential Information]
