Customer Support Associate - International Voice & Chat
Artech Infosystems Private Limited- Posted 6 hours ago
- Be among the first 40 applicants
Job Description
- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto environment/company
- Experience using AI-powered tools (e.g., AI copilots, chatbots)
- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)
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Project: Customer Support Hiring Requirement
Key Discussion Points:
- Earlier, Coinbase was hiring candidates primarily with International Voice Support experience.
- The updated requirement is now for Blended Support Agents, requiring candidates with experience in both:
- International Voice Support
- Chat/Messaging Support
Candidate Profile / Mandatory Skills:
- Candidates must have 2+ years of international customer support experience.
- Experience can range around 2–3+ years, but 2 years is the minimum mandatory requirement.
- Candidates should have hands-on experience in:
- International voice support
- Chat support / messaging support
- Handling customer queries across multiple channels
- Strong communication skills are mandatory.
- Profile quality will be the key focus while sourcing.
- Candidates from regulated industries will be preferred:
- FinTech
- Banking
- Insurance
- Financial Services
- Crypto industry experience will be an added advantage.
- Since crypto experience may be difficult to find, strong financial domain experience will also be considered.
- Coinbase has started introducing AI initiatives within their operations.
- Existing resources are also undergoing AI-related training.
- Candidates should have basic awareness/experience with AI-powered tools.
- Exposure to:
- AI copilots
- Chatbots
- AI-based support tools.
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Key Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.