Additional Important Note For Applicants
- Currently, only immediate joiners (who have already completed their notice period) or candidates serving a notice period of up to 15 days will be considered for this opportunity.
- Candidates with longer notice periods may not be considered at this stage due to urgent project requirements.
Important Note for Applicants
Kindly read the job description carefully before applying. Please apply only if your experience, technical skills, and notice period align with the mandatory requirements mentioned above. Profiles that do not meet the core criteria may face rejection during the screening process, which can lead to unnecessary time and effort from both sides. We appreciate your understanding and cooperation.
Customer Support Associate (International Process)
Job Summary
We are looking for Customer Support Associates to provide high-quality support to customers through calls, emails, and chats. The role involves resolving customer queries, assisting users with self-service portals, maintaining accurate case records, and ensuring an exceptional customer experience while adhering to defined service standards and processes.
Experience
- Freshers Welcome
- Up to 3 years of experience in Customer Support, International BPO, Voice, Chat, or Email Support
Eligibility
- Graduate Freshers
- 12th Pass candidates with relevant work experience
- Excellent communication skills required
Work Location
Work Mode
- Work From Office (WFO)
- Two-way cab facility available
Shift
- US Shift
- 5:30 PM – 3:30 AM
- Candidates should be comfortable working in rotational schedules and US time zones
Key Responsibilities
- Handle inbound customer interactions through calls, emails, and chats
- Log and update customer cases accurately in the support system
- Assist users with account-related queries and application processes
- Provide navigation support on self-service portals
- Perform customer verification as per company policies
- Make outbound calls when required
- Ensure timely resolution of customer issues while meeting SLA targets
- Escalate unresolved issues to the appropriate teams
- Maintain high standards of customer service and call quality
- Keep process documentation and knowledge repositories updated
- Collaborate effectively with team members and supervisors
- Adhere to organizational policies and operational procedures
Must-Have Skills
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to handle calls, emails, and chat support efficiently
- Basic computer proficiency and internet navigation skills
- Good problem-solving and analytical skills
- Ability to work in rotational shifts and a fast-paced environment
- Quick learner with strong attention to detail
- Comfortable using multiple systems simultaneously
Nice-to-Have Skills
- International BPO or Customer Support experience
- Experience with ticketing systems (e.g., ServiceNow or similar tools)
- Exposure to ERP systems
- Working knowledge of Microsoft Office applications
- Experience handling recruitment support or candidate support processes
- Understanding of customer service metrics and SLA-driven environments
Selection Process
- Initial Screening
- Communication Assessment (Minimum qualifying score required)
- Operations/Managerial Interview
Compensation
- Freshers: Up to ₹22,000 CTC
- Experienced Candidates: Up to ₹52,000 CTC (based on experience and interview performance)
Required Documents
- Educational documents
- Relieving letters from previous employers (if applicable)
- Latest offer letter
- Recent payslips and supporting salary documents
- Employment verification documents (PF/Form 16/Form 26AS, if applicable)
Skills: outbound process,customer service orientation,inbound lead generation,microsoft office applications,chat process,excellent communication,servicenow,recruitment support,international bpo,blended process,erp systems,customer service metrics
