Job Title: Customer Support & Sales
Company: Divinehindu Lifestyle Pvt. Ltd. (Divine Hindu)
Location: Plot 558, Sector 27, Gurgaon (Work From Office)
Salary: Up to 20,000 per month (fixed)
Work Days: Monday to Saturday (6 days working)
Timings: 9:00 AM 6:30 PM
About Divine Hindu
Divine Hindu is a fast-growing spiritual commerce brand offering original Rudraksha, gemstones, malas, pooja products and spiritual accessories across India. We are building a high-energy, mission-driven team that helps customers choose the right spiritual products with honesty, care and clarity.
Role Overview
We are looking for Telesales Trainees to join our Customer Support & Sales team. This is a voice + WhatsApp-based role where you will speak to interested customers, understand their needs, explain products, and help them complete their purchase while also resolving basic queries with patience and empathy.
Perfect for freshers who are confident on call, comfortable with targets, and eager to build a career in sales/customer interaction.
Key Responsibilities
Customer Calls & WhatsApp
- Make outbound calls to leads generated from website, ads, WhatsApp, and other channels.
- Attend inbound calls from customers for product and order-related queries.
- Follow up with interested customers who have added to cart / enquired but not yet purchased.
- Communicate with customers on WhatsApp for sharing product details, images, links, and offers.
Sales & Conversions
- Understand customer's need (problem, budget, purpose health, spirituality, gifting, etc.).
- Suggest the right products (Rudraksha, gemstones, malas, pooja items) based on their requirement.
- Clearly explain product benefits, pricing, offers, and delivery timelines.
- Convert leads into orders by building trust and handling basic objections.
- Work towards daily/weekly targets for calls, conversions, and revenue.
Customer Support
- Help customers with order status, tracking, basic returns/exchange queries (as per policy).
- Maintain a polite, patient and respectful tone at all times especially with spiritual customers.
- Escalate complex issues to senior team / supervisor when required.
Documentation & Reporting
- Update call outcomes, lead status, and customer notes in the system/CRM/Excel.
- Tag reason for non-conversion (price, confusion, delay, etc.) to help improve processes.
- Share daily reports on calls made, connections, conversions, and key customer feedback.
Who Should Apply
You'll be a great fit if you:
- Enjoy talking to people and can communicate clearly and confidently on phone.
- Are comfortable with sales + customer service (this is not only a support role).
- Are okay working with daily targets, follow-ups, and performance tracking.
- Are interested in spiritual products, astrology, gemstones, Rudraksha, pooja items, etc. (good to have, not mandatory).
Eligibility & Requirements
- Education: 12th pass / Graduate (any stream).
- Experience:
- Freshers are welcome.
- 01 year experience in telesales / customer support / BPO / call centre / e-commerce preferred.
- Language:
- Strong Hindi speaking is a must.
- Basic English understanding is required for reading offers, messages, tools, etc.
- Skills:
- Good communication and listening skills.
- Basic computer knowledge comfortable with WhatsApp Web, Excel/Google Sheets, and calling tools.
- Discipline in maintaining call logs, follow-ups, and closure.
- Other:
- Comfortable with 6-day working, office-based role in Sector 27, Gurgaon.
- Positive attitude, learning mindset, and openness to feedback.
What We Offer
- Fixed salary up to 20,000 per month (based on experience and interview).
- Chance to grow into Senior Telesales Executive / Team Leader / Trainer based on performance.
- Exposure to a fast-scaling D2C spiritual brand with real customer impact.
- Supportive team, structured training, and scripts for calls.
How to Apply
Interested candidates can share their:
- Resume
- Current CTC / Stipend (if any)
- Expected Salary
- Earliest Joining Date
on [Confidential Information] with subject:Telesales Trainee Divine Hindu
