Customer Support Associate

Hire Lab Career Solutions is a leading recruitment agency dedicated to providing free job placement services across India. With a comprehensive understanding of various industries, we connect talented candidates with employers seeking their skills. Our mission is to support job seekers throughout their career journey and to create mutually successful opportunities. At Hire Lab, we prioritize fostering professional growth and building impactful partnerships between candidates and organizations.

This is a full-time, on-site role for a Customer Support Associate based in Jaipur. The role involves responding to customer inquiries, resolving complaints, addressing concerns, and providing prompt and accurate support via various channels such as phone, email, and chat. The associate will work closely with internal teams to monitor and improve customer satisfaction, maintain detailed records of interactions, and proactively identify opportunities to enhance the overall customer experience.

• Strong interpersonal communication and active listening skills for engaging effectively with customers
• Problem-solving abilities and attention to detail for resolving customer issues efficiently and accurately
• Proficiency in using customer support tools and CRM systems
• Basic technical skills to navigate software platforms and assist customers with troubleshooting
• Ability to manage time, prioritize tasks, and work in a fast-paced environment
• Strong customer orientation and a positive attitude
• Previous experience in customer service is a plus
• High school diploma or equivalent; additional certifications in customer service or related fields are beneficial