The Customer Support Associate acts as a liaison between the organization and customers. As
a passionate animal lover, she/he will play a critical role in helping and supporting our
customers to make the right choices for their pets. She/he will be patient, empathetic, and
passionately communicative. The individual in this role would love to talk and genuinely be
excited to help customers. She/he will ensure excellent service standards, respond efficiently to
customer inquiries and maintain high customer satisfaction.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all
times
- Answering large amounts of queries to provide information about products, services,
receive orders, cancel orders, and obtain details of complaints
- Identifying and assessing customers needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and
interactive communication
- Meeting personal/customer service team sales targets and call handling quotas;
generating sales leads wherever necessary
- Keeping records of customer interactions, transactions, recording details of inquiries,
complaints, and comments, as well as actions taken
- Providing accurate, valid and complete information by using the right methods/tools
- Making regular calls to existing customers or potential customers to provide education,
support, troubleshooting, and sales information, related to products or services we offer.
Qualifications
- Graduate/ Post Graduate degree in any discipline.
- Proven customer support experience or experience as a client service representative
(1-3 years of experience)
- Excellent communication (verbal and written) skills in Hindi and English.
- Customer orientation and ability to adapt/respond to different types of characters.
- Good listening ability to understand customer issues very clearly and provide
resolution
- Ability to function independently as well as in a team, multi-task in a high-energy
environment.
- Demonstrated ownership to resolve challenging customer issues, escalating when
necessary.
- Ability to maintain regular and reliable attendance, including the daily schedule;
operational.
- Flexibility with the working schedule may be expected to work weekends, holidays
and events.
- Familiarity with Microsoft Office especially Word and Excel.
Skills: customer satisfaction,communication,customer support
