Customer Support Associate

About The Role

We are looking for a Customer Support Executive who will be responsible for handling customer interactions across calls, WhatsApp/chat, and email. The role involves resolving customer concerns, coordinating with internal teams, and ensuring a positive customer experience from query to closure.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Manage customer queries through WhatsApp, chat, and email.
• Resolve customer concerns related to orders, deliveries, products, payments, refunds, subscriptions, and other service-related issues.
• Follow up on pending complaints and ensure timely closure.
• Coordinate with Operations, Delivery, Finance, Quality, and other relevant teams for issue resolution.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Handle escalations professionally and ensure proper follow-up until closure.
• Identify recurring customer complaints and share feedback with the management team.
• Support customer retention and contribute towards improving overall customer satisfaction.
• Maintain a customer-first approach while handling day-to-day queries and complaints.
  
  

Requirements

• 1–3 years of experience in customer support, customer service, or a similar role.
• Good communication skills in English and Hindi.
• Comfortable handling calls as well as written communication.
• Good problem-solving and follow-up skills.
• Ability to coordinate with multiple teams and manage customer issues independently.
• Basic knowledge of Excel/Google Sheets and customer support tools.
• Ability to work in a fast-paced environment.