Customer Support Associate - Email & Chat (Remote)

Job Title: Customer Support Associate - Email & Chat (Remote)

Company: Medinex Workforce

Workplace Type: Remote

Location: India

Employment Type: Full-time / Internship

Skills: Customer Support, Email Support, Live Chat, Written Communication, Customer Service, Ticket Resolution, CRM, Problem Solving, Client Relations, Issue Escalation

Hiring: Customer Support Associate - Email & Chat (Full-Time | Remote)

About Medinex Workforce:

Medinex Workforce provides workforce solutions and talent development, connecting emerging talent with industry projects and hands-on experience.

Role Overview:

We are hiring a Customer Support Associate for a 1 to 3-month full-time remote role. This position focuses on handling customer queries, troubleshooting user issues, providing clear email and chat correspondence, and ensuring high service standards.

Key Responsibilities:

• Respond promptly and professionally to inbound user inquiries across email and live chat platforms.

• Investigate and resolve user issues by following standardized troubleshooting procedures.

• Log, prioritize, and update customer interaction records and tickets within CRM systems.

• Coordinate with internal technical and operations teams to escalate unresolved matters efficiently.

• Maintain daily response-time targets and quality benchmarks according to company service guidelines.

Requirements:

• Any Graduate or final-year student in Arts, Commerce, Science, Business, or related streams (Freshers welcome).

• Strong written English skills with professional tone and email etiquette.

• Good typing accuracy and comfort managing simultaneous chat interactions.

• Patient, empathetic approach to customer handling and issue resolution.

• Dedicated laptop or desktop computer with a reliable high-speed internet connection.

Compensation & Details:

• Stipend: 14,000 – 15,000 per month

• Duration: 1 to 3 Months

• Work Mode: Remote (India)

• Certificate: Internship completion certificate upon successful project delivery.