Customer Support Associate

Customer Support Executive – International Process

Location: Jaipur

Work Mode: Work From Office

Position: Customer Support Executive

Openings: Multiple

Salary

• Freshers: Up to 30,000 CTC
• Experienced: Up to 34,000 CTC

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Graduate / Undergraduate candidates are eligible.
• For experienced candidates, minimum 6 months of BPO/Customer Support experience is preferred.
• Experience in International Voice, Hospitality, E-commerce, or Customer Support will be an advantage.
• Excellent English communication skills are mandatory.
• Candidates must be comfortable working in rotational shifts and rotational week-offs.
• C1-level US Voice Versant proficiency is required.

Key Responsibilities

• Handle customer queries through voice and non-voice channels.
• Provide professional and accurate resolutions to customer concerns.
• Maintain high standards of customer service.
• Follow process guidelines and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team when required.

Working Days & Shifts

• 5.5 Days Working
• Rotational Shifts & Rotational Week Offs

Cab Facility

• Females: One-sided cab facility during applicable odd-hour shifts.
• Males: 180 cab allowance per eligible night shift.

Selection Process

HR Round → Operations Round → Versant Assessment

Contact Details: 8796033116 (Rohit Mishra)

[Confidential Information]

Interested candidates can share their updated resumes to apply.