Job Title

Customer Support Associate (CSA)

Process

• Domestic Process
• International Process

Job Location

Electronic City, Bangalore

Salary Package

Domestic Process

• Salary Range: ₹2.5 LPA to ₹3.5 LPA
• Additional incentives based on performance

International Process

Freshers

• Salary Package: ₹3.2 LPA

Experienced Candidates

• Salary Package: Up to ₹4.7 LPA
• Additional incentives based on performance

Eligibility Criteria

Educational Qualification

• UG students can apply
• Any Graduate can apply
• Freshers and experienced candidates are eligible

Language Skills

Domestic Process

• Good communication skills in:
• Hindi
• English

International Process

• Excellent verbal and written communication skills in English

Age Criteria

• Candidates below 45 years are eligible

Work Experience

• Freshers to experienced candidates can apply

Experience Classification

• 0 – 12 Months Experience: U1
• 12 – 23 Months Experience: U1
• 24+ Months Experience: U2

Note:

• 100% weightage will be considered for BPO experience
• 50% weightage will be considered for Non-BPO experience

Required Skills

Communication Skills

• Strong verbal and written communication skills
• Ability to communicate professionally with customers
• Active listening and customer handling ability
• Good email writing and live chat handling skills
• Ability to explain information clearly and politely

Computer Knowledge

Candidates should possess:

• Basic computer knowledge
• Familiarity with:
• MS Word
• MS Excel
• MS PowerPoint
• Internet applications
• Latest operating systems

Typing Skills

• Minimum typing speed: 20 WPM
• Minimum typing accuracy: 80%

Preferred Competencies

Customer Focus

• Strong customer service orientation
• Ability to understand customer needs and expectations
• Takes ownership of customer concerns
• Ensures customer satisfaction through timely follow-up

Customer Interaction Skills

• Friendly and positive communication style
• Ability to manage difficult or irate customers effectively
• Ability to build confidence and trust with customers
• Professional attitude during customer interactions

Problem Solving Skills

• Ability to identify and resolve customer issues
• Applies logical and systematic problem-solving methods
• Uses available resources effectively to provide solutions
• Escalates unresolved issues appropriately

Interpersonal Skills

• Professional and positive approach towards work
• Ability to work effectively in a team environment
• Maintains respectful and courteous communication
• Quick adaptability to different work situations and people

Roles & Responsibilities

• Handle inbound customer calls, emails, or chat support professionally
• Resolve customer queries within defined timelines
• Provide accurate information regarding products, services, and policies
• Use internal tools and systems to access customer information
• Escalate complex issues to the concerned department whenever required
• Maintain quality and productivity standards
• Document customer interactions and update records accurately
• Send follow-up emails to customers after interactions when required
• Ensure customer satisfaction through effective communication
• Maintain professionalism and positive attitude during all interactions
• Identify recurring customer concerns and report trends to management
• Follow company policies, processes, and compliance guidelines
• Demonstrate urgency and ownership in handling customer issues
• Perform additional responsibilities assigned by management

Interview Process

1. Initial Screening Round
2. Typing Test

• Minimum 20 WPM
• Minimum 80% Accuracy

1. Versant Assessment

• Minimum score: 60

1. Operations Round
2. HR Discussion & Offer Rollout