It is a 3 month internship with a clear path to full-time based on performance. Immediate joiners preferred
Apply Only if you are agreeing with the following criteria :
- Have you completed your graduation
- Are you comfortable commuting to Gurgaon
- Are you comfortable working Mon to Sat [10 AM - 7 PM]
- You will be provided [Rs 10,000- Rs15,000] stipend for the 0-3 months with an opportunity to go Full-Time. Are you comfortable with this
About us :
We're building a next-gen beauty brand rooted in community, culture, and real conversations.
And this role You're the bridge between the brand and the people. This is a 3 month internship with the opportunity to go Full-time if your goals are met.
What You'll Do
- Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
- Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
- Coordinate with logistics partners to resolve shipping and delivery-related escalations.
- Maintain a positive, empathetic, and professional attitude while interacting with customers.
- Resolve customer complaints efficiently while maintaining the brand's tone of voice.
- Keep detailed records of customer interactions and update internal systems.
- Coordinate with the Operations team to ensure quick issue resolution.
- Identify recurring customer concerns and share feedback with relevant teams for process improvements.
- Meet daily response time and resolution targets.
What We're Looking For
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask in a fast-paced startup environment.
- Good organizational and time-management skills.
- Knowledge of Google Sheets, Excel, and customer support tools.
- A customer-first mindset with patience and empathy.
- Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory.
Bonus :
- Experience in D2C / beauty / community-led brands [not mandatory]
- Familiarity with Google Sheets, Notion, or shipping tools
- Understanding of customer experience + operations workflows
What You'll Gain :
- Work directly with founders
- Real ownership from Day 1
- Hands-on exposure to building a D2C brand from scratch
If you enjoy solving problems, communicating with people, and creating exceptional customer experiences, we'd love to hear from you.
