Customer Support Associate

Role : Customer Support Associate

Job Location : HSR Layout, Bangalore (on-site)

About the Company :

Blissclub is one of India's fastest-growing apparel brands, built with a singular mission: to build comfortable and functional apparel for India. We are reimagining the apparel space- not just designing products, but building a movement. What started as a community-first D2C brand has expanded into experience-led retail destinations where our customers don't just shop, they connect, discover, and belong.

Founded in 2020 by ISB alum Minu Margeret, Blissclub has raised Series A of $15 million in May 2022 led by Eight Roads Ventures and Elevation Capital followed by another round of Rs. 33 Crores in May 2025.

Featured on LinkedIn's Top Startups list in 2022 and 2025, we're one of India's fastest-growing D2C brands redefining comfortable apparel for India.

Responsibilities:

Quick Start: We are looking for individuals with self-drive, commitment, and one who will take complete ownership of tasks. Must be able to show attention to detail and be a team player since the role involves working with multiple teams.

Job Description:

1.Order Management

• Managing Logistics Tracker
• Managing queries related to orders
• Coordinating with delivery partners for smooth delivery

2.Customer Servicing

• Handling all customer channels
• Have an empathetic approach
• Time management skills
• Ability to meet deadline

What you need:

• Must have: Written and Spoken communication, weekend working, Empathy.
• Good to have: 1-2years Experience in customer support.
• Technical skills: use Google sheets, Google workspace
• Soft skills: Spoken English, empathy, eye for detail.

What we offer:

• An opportunity to create meaningful impact in an entrepreneurial environment with the backing of the largest investors globally
• A steep learning curve with an awesome set of people working towards a shared mission
• Competitive pay with opportunity for long term wealth creation
• Work toe to toe with the co-founders in an emerging start-up