Customer Support Associate

Role Overview for Customer Support Associate : We are seeking a dynamic and detail-oriented Customer Support Associate to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.

What will you do

● Handle inbound customer interactions through calls, emails, and chat platforms.

● Conduct regular follow-up calls for users with lower satisfaction ratings (100 calls per day). ● Engage with prime users to gather feedback (500 users per month).

● Manage Prasad refund requests and collect address details (40–50 cases).

● Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.

● Maintain accurate records of customer interactions and transactions.

Who You Are

● Proficiency in Hindi and English,with strong written and verbal communication skills. Kannada/ Tamil will be an added advantage

● Excellent grammar and attention to detail in written correspondence.

● Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.

● A solution-oriented mindset with the ability to resolve issues efficiently and effectively.

● Enthusiastic about helping customers and delivering excellent service.

● Competence with Microsoft Office tools (Word, Excel, Outlook, etc.).

● Eagerness to work in a fast-paced, rapidly growing startup environment. Why AppsForBharat We're not just another startup. We're a movement.

Here's why you'll love being a part of it:

● Competitive compensation and performance-based incentives.

● Ambitious work environment with opportunities for professional growth.

● Access to a vibrant network of professionals passionate about spirituality and technology.

● Health & Wellness Benefits to ensure your and your family's well-being.

● A Serene, Pet-Friendly & Peaceful Office located in the heart of HSR Layout Join us in revolutionising the way millions connect with their spirituality through technology!