About Circle
100 Million Indians. One Trusted C2C Platform.
Circle is building a C2C marketplace with a backbone of trust and convenience, and at its heart, something human and fun.
The secondary market in India has demand. What it lacks is accountability, verification, and seamless logistics. That is what we are building.
- AI-verified listings.
- Transparent pricing.
- Managed doorstep logistics.
- Trust built into every step.
About the Role
As a Customer Support Executive at Circle, you will be on the front line of customer experience. Your primary responsibility will be to speak with customers every day, understand their needs, resolve tickets, guide them through the buying journey, and encourage them to complete purchases on Circle.
This is a high-ownership role for someone who is confident on calls, persuasive, patient, and genuinely enjoys helping customers. This is a full time, on site role in Bangalore.
Key Responsibilities
Customer Calling & Engagement
- Make 100+ calls per day to buyers, sellers, and interested leads.
- Speak to customers who have raised tickets, shown purchase intent, or need help completing their order.
- Understand customer requirements and guide them to suitable products or next steps.
- Follow up consistently with potential buyers to help them complete their purchase.
Ticket Resolution & Customer Experience
- Resolve customer queries related to products, pricing, delivery, pickup, payments, refunds, order status, and platform usage.
- Coordinate internally with operations, logistics, category, and sales teams to close customer issues quickly.
- Ensure tickets are updated accurately with clear notes and next steps.
- Escalate complex or unresolved issues to the right team while maintaining ownership of customer communication.
Conversion & Sales Support
- Convert interested customers into paying customers by addressing doubts, building trust, and creating urgency.
- Assist customers in choosing the right product based on their budget, category, and requirements.
- Share relevant offers, product details, availability, and process information to drive purchase completion.
- Track follow-ups and ensure no high-intent customer is left unattended.
Requirements
- 0–2 years of experience in customer support, telesales, inside sales, call center, or customer success.
- Strong communication skills in English and Hindi. Knowledge of additional Indian languages is a plus.
- Comfortable making a high volume of outbound calls every day.
- Ability to handle customer objections and resolve concerns patiently.
- Basic understanding of sales conversion and customer follow-up.
- Good typing, documentation, and CRM/ticketing tool discipline.
- High ownership, persistence, and a customer-first mindset.
- Comfortable working in a fast-paced startup environment.
Ideal Candidate
You would be a great fit if you:
- Enjoy talking to customers and solving their problems.
- Are confident, polite, and persuasive on calls.
- Can balance customer support with sales conversion.
- Are target-driven and comfortable with daily call goals.
- Take ownership until a customer issue is fully resolved.
- Can stay calm while handling difficult or confused customers.
- Are excited to work at an early-stage startup where processes evolve quickly.
If you want a front row seat to building a category-defining company, write to us with your CV at [Confidential Information].
We read every email ourselves and respond to each one.
Let's build Circle.
