Customer Support and Order Fulfillment Coordinator

Job Summary:

The Customer Support and Order Fulfillment Coordinator is responsible for managing end-to-end order processing and ensuring timely, accurate customer support. This role bridges communication between customers, sales teams, and logistics partners to ensure customer satisfaction and seamless order fulfillment. The ideal candidate is detail-oriented, responsive, and capable of managing multiple tasks in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Process orders, track shipments, and ensure timely delivery of products
• Coordinate with inventory, warehouse, and logistics teams to manage stock and dispatch
• Update customers on order status, delays, or issues and provide appropriate resolutions
• Maintain accurate records of orders, customer interactions, and fulfillment status
• Identify and resolve issues related to product availability, billing, or returns
• Support continuous improvement initiatives for order processing and customer experience