Job Description

Job Title: Analyst (International Voice Process)

Location: Airoli, Navi Mumbai

Shift Timings: Rotational Night Shifts | 2-Rotational Week Offs

️ Job Description:

As a Customer Care Executive for the US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via call with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

️ Key Responsibilities:

- Responding to incoming calls from customers in a professional and courteous manner.

- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.

- Proactively seeking opportunities to upsell and cross-sell products and services to customers.

- Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.

- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

- Meeting or exceeding individual and team sales targets.

- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

️ Requirements:

- Excellent communication skills in English.

- Previous experience in a customer service and sales role, preferably in a call or online environment.

- Ability to multitask, prioritize, and manage time effectively.

- Strong problem-solving skills and the ability to think on your feet.

- Comfortable working in a fast-paced environment.

- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

-Benefits:

* 2 way cab facility is provided by the company

* Medical Insurance

* Opportunity to work with great industry leaders

Education

PGP, Master of Public Administration (MPA), Bachelor of Business Administration (B.B.A), Master of Library & Information Science (MLIS), Post Graduate Programme in Management for Executives (PGPX), Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Doctor of Dental Surgery/Medicine (DDS/DMD), MBBS, Master in Computer Application (M.C.A), Bachelor Of Computer Application (B.C.A), Doctor of Veterinary Medicine (DVM), Masters in Arts (M.A), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), 12th Class (XII), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Master of Commerce (M.Com), Bachelor of Education (B.Ed), Bachelor of Veterinary Science (B.V.Sc), Aviation, Masters of Architecture (M.Arch), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), Associate of Arts, Bachelor of Health Science, Master in Computer Management (M.C.M), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music, Any Graduate, Doctor of Medicine (M.D/M.S), Master OF Business Administration (M.B.A), PGDM, Post Graduate Diploma in Computer Applications (PGDCA), Bachelor of Science (B.Sc), Executive Master OF Business Administration (E.M.B.A), Bachelor in Management Studies (B.M.S.), Bachelor of Physical Education (B.P.Ed), Bachelor of Tourism Management(BTM), Bachelor of Business Management (BBM)