Customer Support Analyst

Artech Infosystems Private Limited

Hyderabad

1-6 Years

1.5 - 5 LPA

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Posted 18 hours ago
Over 100 applicants

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Job Description

Description

We are seeking a skilled Customer Support Analyst with 1-6 years of experience to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.

Responsibilities

Respond to customer inquiries and provide technical support via phone, email, and chat
Troubleshoot technical issues and provide solutions to customers
Escalate issues to the appropriate team members when necessary
Document customer interactions and maintain accurate records
Stay up-to-date on product features and technical specifications
Collaborate with cross-functional teams to resolve customer issues
Provide feedback to the product team to improve customer experience

Skills and Qualifications

1-6 years of experience in customer support or a related field
Excellent communication and interpersonal skills
Strong technical skills and ability to troubleshoot technical issues
Familiarity with CRM software and customer support tools
Ability to work independently and in a team environment
Bachelor's degree in a related field preferred
Fluency in English and at least one regional language

More Info

Job Type:

Permanent Job

Industry:

Call Center

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

Artech Infosystems Private Limited

Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.

Job ID: 104872703

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